At Preppack.nl we do everything we can to serve you as well as possible. However, it can happen that you are not completely satisfied with an order or our service. We find that unfortunate, and we are happy to help you solve the problem as quickly as possible.

How do you file a complaint?

Do you have a complaint? Let us know! Send an email to info@preppack.nl with a clear description of your complaint and, if applicable, your order number. We usually respond within 1 to 2 business days and look for a suitable solution together.

Not satisfied with the solution?

Does our answer not lead to a satisfactory solution? Then it is possible to register your dispute for mediation via WebwinkelKeur . This can be done via the following link:
Submit a dispute to WebwinkelKeur


We hope that we can find a solution together, but if you need further assistance, you can always contact us.

📧 E-mail: info@preppack.nl